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Safety

Healers Platform, Crisis Protocol

Healers Platform is committed to providing a safe, supportive, and responsible environment for users and practitioners. This protocol defines how crisis situations are handled.

1. What Is a Crisis

A crisis includes, but is not limited to:

  • Suicidal thoughts or intent
  • Self-harm
  • Threats of harm to self or others
  • Severe emotional or psychological distress
  • Abuse (physical, emotional, or sexual)
  • Psychotic or dissociative episodes

2. Not an Emergency Service

Healers Platform is not an emergency or crisis-intervention service.

If you or someone else is in immediate danger, contact your local emergency number immediately.

You may also contact your local crisis hotline:

  • USA & Canada: 988
  • UK & ROI: Samaritans at 116 123
  • Australia: Lifeline at 13 11 14
  • International: Find local numbers at https://blog.opencounseling.com/suicide-hotlines/

3. Practitioner Responsibility

If a practitioner believes a client is in crisis, the practitioner must:

  1. 1Stop the session immediately
  2. 2Encourage the client to contact emergency services
  3. 3Provide crisis hotline information
  4. 4Notify Healers Platform

Practitioners must not:

  • Attempt to treat the crisis
  • Provide medical or psychological diagnosis
  • Act as the sole support

Failure to follow this protocol may result in suspension or permanent removal.

4. Platform Response

Upon receiving a crisis report, Healers Platform may:

  • Contact the client with emergency resources
  • Suspend sessions
  • Review practitioner conduct
  • Take steps to protect the client and community

5. Confidentiality & Safety

All crisis reports are handled with care and confidentiality.

Safety always takes priority over privacy when there is risk of harm.

6. Legal Notice

This protocol does not create a doctor-patient or therapist-patient relationship between Healers Platform and any user.

7. Acceptance

By using Healers Platform, all users and practitioners agree to follow this Crisis Protocol.

Healers Platform

From breakdown to breakthrough, Healers Platform is here to walk with you. A trusted global space connecting people with verified holistic practitioners, guided by AI, held with care.

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Healing support, not emergency care. In a crisis, contact local services.