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Disputes

Healers Platform, Dispute Resolution Policy

This policy explains how conflicts between clients, practitioners, and the Platform are handled.

1. What You Can Dispute

You may submit a dispute if:

  • A session did not occur
  • A practitioner was unprofessional
  • You were charged incorrectly
  • You experienced harassment or exploitation
  • There was a technical failure

2. How to File a Dispute

Disputes must be submitted by email to support@healersplatform.com within 48 hours of the session.

Include:

  • Practitioner name
  • Session date
  • Description of the issue

3. Investigation

The Platform may:

  • Review session records
  • Review messages
  • Ask for statements

4. Possible Outcomes

The Platform may:

  • Issue a refund
  • Offer a reschedule
  • Warn or remove a practitioner
  • Deny the claim if unsupported

5. Platform Authority

All decisions by Healers Platform are final.

6. Legal Rights

This policy does not prevent you from pursuing legal remedies, but platform resolution is the first step.

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