Effective date: 27 August 2026. This Privacy Policy explains how Healers Platform (“Healers”, “we”, “us”) collects, uses, shares, and protects personal data when you use our website, mobile apps, and related services. It is written for the product as it works today and is not legal advice.
Healers is a marketplace that connects clients with independent practitioners for booked sessions. Privacy questions, access requests, or deletion requests can be sent to support@healersplatform.com or through in-app Help & Support / Contact. We will use the account you signed in with to identify your request.
Depending on how you use Healers, we may collect:
We do not sell your personal information and we do not use it for cross-app advertising or tracking.
We use your data to:
Your data may be accessed by:
Service providers process data under their own terms and only as needed to deliver their service. Staff and systems are limited to access required to run the platform.
We only request device permissions when needed for core features. You can change or revoke them in your device settings.
Used for live video sessions and optional profile or verification photo uploads. Activated only when you use those features.
Used for real-time audio during live sessions only.
Optional. Used for session reminders, schedule changes, and important account notices. Email reminders may still be sent when push is unavailable.
Used only when you actively upload a profile image or verification document. We do not browse your library beyond files you select.
If you join a live session, camera and microphone may be required so you can participate. Audio and video are handled by the meeting technology in use (for example Google Meet). Healers is not a medical provider; session content is between you and the practitioner except where we must review it for safety, fraud, or legal reasons.
We use industry-standard measures including encrypted connections (HTTPS), access-controlled servers, and limited staff access. No method of transmission or storage is 100% secure.
We keep account, booking, payment, and verification records while your account is active and as needed for disputes, tax, fraud prevention, and legal obligations. Chat and uploaded files are retained to provide the service and for safety review.
You may delete your account in the app (Settings / Profile). When you delete your account, we delete or de-identify personal data we control, except records we must keep (for example completed payment or refund records). Upcoming paid bookings may be cancelled and refunded according to our refund rules before deletion completes.
Depending on where you live, you may have the right to:
Contact support@healersplatform.com or use Help & Support in the app. Some records cannot be erased immediately if required for an active booking, payment, or legal hold.
Our website may use cookies or similar technologies to improve performance, remember preferences, and analyse usage. See our Cookie Policy for details. The mobile app is not a browser and does not use website cookies in the usual sense; it stores sign-in tokens and preferences on the device.
Your data may be processed or stored in countries other than your own. We use providers and safeguards appropriate to operate a global marketplace.
Healers is intended for adults. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us so we can delete it.
We may update this policy as the product changes. The version published at this URL is the current one. Continued use after an update means you accept the revised policy.
Email: support@healersplatform.com
Or use Help & Support / Contact inside the Healers app.