1. When a Session Is Considered Completed?
A session is considered completed when it ends, regardless of outcome or satisfaction.
Cancellations & refunds
Healers Platform, Cancellation & Refund Policy
This policy explains how cancellations, refunds, and missed sessions are handled. By booking on Healers Platform, you agree to these rules.
2. Client Cancellations
Clients may cancel a session:
| Timing | Outcome |
|---|---|
| More than 24 hours before | Full refund |
| 12–24 hours before | 50% refund |
| Less than 12 hours before | No refund |
| No-show | No refund |
3. Practitioner Cancellations
If a practitioner cancels:
- The client receives a full refund or free reschedule
4. Refunds After a Session
Because sessions involve time and professional services, refunds after a completed session are not automatic.
However, a refund may be issued if:
- The practitioner did not show
- The session ended early without client fault
- The practitioner behaved unprofessionally
- There was a technical failure
Refunds are decided by the Platform as per its rules and policies.
5. Technical Issues
If the Platform or video system fails:
- The session may be rescheduled
6. Abuse of Refunds
Users who repeatedly request refunds or abuse the system may be:
- Restricted
- Suspended
- Removed
7. How to Request a Refund?
Refund requests must be submitted by email: support@healersplatform.com within 48 hours after the session.
8. Final Authority
Healers Platform has final authority over all refunds and disputes.